FAQs

      KEEP IN TOUCH

• Where are your retail store located?
  We are located at:- 
  
  14 Scotts Road, #02-98
  Far East Plaza
  Singapore 228213
  
  

• What are your opening hours?
  Our opening hours are as follow:-
  
  Mon - Sat : 11am to 8.30pm
  Sun           : 11am to 8pm   
  PH            :  Refer to website announcement

• How can I contact you?
  You can contact us at:-
  
  Main Enquiry : +65 67333 747
  Email : mobilesquaresg@gmail.com
  
  
  PRODUCT

• Must I make reservation for items that I wish to purchase?
  As phones are fast selling consumer products, it is advisable to call us for reservation before visiting our retail store.
  
  You can WhatsApp +65 8758 2988 for stocks reservation.
  
  

• Are your phones unlocked?
  YES! By legislation, all phones sold in Singapore cannot be SIM locked.
  
  

• Is the warranty local or international?
  All warranties are covered locally by the respective manufacturers, unless otherwise stated.
  
  

• What brands do you carry?
  We carry all major brands such as Apple, Samsung, Xiaomi, Honor, Vivo, Oppo, Realme, Sharp, Google, etc
  
  

• Are your phones original?
  Yes, we take pride in what we offer to our customers. All phones are brand new from distributors, wholesalers, and recontract sets from telcos.
  
  

• What is telco sets?
  Telco sets are new phones that are sold to us by customers who have re-contracted with the telco. These devices may carry an operator's logo/seal or have warranty registration dates that are several days old but are otherwise brand new and unused.
  
  

• What is export sets?
  Export sets are phones imported by suppliers meant to be sold and used outside of Singapore. Export phones do not come with any warranty.
  
  

• Where do I send my phone to repair if it is still under warranty?
  All warranties are covered by the manufacturer's service centres. Please bring along our sales receipt in the event that you need to get the phone serviced.
  
  You can visit the manufacturer's official website for full details regarding the warranty and locations of the service centre.
  
  

  PAYMENT

• What mode of payment do you accept?
  

        

• What currency are the prices listed in your website?
  All prices are listed in Singapore Dollars (SGD).
  
  
• Do you have instalment plan?
  We have Grab PayLater.
  
  
• What is your bank account details?
  
  Account Name: Mobile Square Pte Ltd
  Account No: 3573061320
  Bank Name: UOB
  Account Type: Current Account
  Bank Code: 7375
  Branch: Shaw Centre
  Branch Code: 018
  
  
• Are the prices listed in your website inclusive of GST?
  Yes , all prices listed in our website are inclusive of the prevailing GST.
  
  
• Am I able to claim the GST refund?
  Sorry , you are not able to claim the GST refund as we are not participating in the GST refund scheme.
  
  

  
  DELIVERY
  

• Do you offer delivery services?
  Yes we do! Please click below image for more details.