FAQs

General

Is Mobile Square a reliable retailer?

Online since 2001, we’re proud to be a pioneer in the industry, built on a foundation of transparent pricing and zero hidden charges, setting us apart from the misleading practices found in many phone shops.

Are your phones original?

Absolutely! Our phones are sourced from local distributors, wholesalers, telcos and suppliers.

Why are your prices so low compared to the official prices?

Since 2001, we’ve built our business on pricing transparency and a commitment to passing cost savings on to our loyal customers. Although our margins are kept deliberately low, the lasting trust and relationships we’ve gained make it worthwhile.

Does your phones come with a warranty?

Yes, all phones come with the respective manufacturer's warranty. Repair and servicing are provided by their official service centres in Singapore, unless otherwise stated.

Payment

What is your mode of payment?


PayNow
(online purchase)


Other Payment Options
(for in store purchases only)


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What are the currency listed in your website?

All prices are listed in Singapore Dollars (SGD).

What are your bank details?

Our bank details are as follow:-

Bank Account Name: Mobile Square Pte Ltd
Bank Name: UOB
Bank Account No: 3573 061320
Branch: Shaw Centre

Do you accept foreign currencies?

Sorry we only accept Singapore dollars (SGD)

Do you accept cryptocurrencies?

Sorry, we only accept fiat currencies in Singapore dollars (SGD).

Orders/Deliveries

Can I order online?

Yes, we accept online orders. Simply add your orders into the shopping cart and checkout. However, we only accept PayNow for online orders.

What is the payment mode for online orders?

We only accept PayNow for online orders.

How much are the delivery fees?

The delivery fees are as follow:

Standard Delivery *
(1-3 Working Days) - FREE!

Express Delivery *
(Same Day/Next Day): $15 - $30 base on location/time

* Kindly WhatsApp 8758 2988 for Express Delivery request.

How soon can I receive my order ?

Typically, the parcels will reach you within the next 2 to 4 working days.
It is advisable to have someone at home to receive the parcel after you have placed the order as we do not have absolute control over the courier's delivery schedule.

How can I track my parcel?

You can track your parcel by entering the tracking number HERE.

How can I contact the courier for tracking enquiries?

You can contact them as below:-

SPX Express Singapore
64334278 (Whatsapp Text only)

Can I order online and pickup from your shop?

Yes, you can add cart and choose 'Store Pickup' upon checkout. We will inform you once the items are ready for self collection.

Can I ask someone to pickup the items on my behalf?

Yes, you can. Kindly furnish us the buyer's name and order number as proof of collection. We shall not be responsible for any fraudulent claims. Please do not share your order details unless necessary.

Where do I self collect?

We are located at:

Mobile Square
14, Scotts Road, #02-98
Far East Plaza
Singapore 228213

What are your operating hours?

Our operating hours are as follow:

Mon - Sat : 11am to 8.30pm
Sun : 11am to 8pm
PH : Refer to our website for updates

Keep In Touch

How to contact you?

You can reach us at:

Main Line: +65 6733 3747
WhatsApp: +65 8758 2988 (do not call)
Email: mobilesquaresg@gmail.com

How do I get to your store?

Public Transport

The most efficient way to reach the store via public transport is by taking the MRT to Orchard Station.

MRT Station: Alight at Orchard MRT Station (NS22/TE14).

Exit: Take Exit 1 or the underground walkway towards Tangs/Scotts Road.

Walking: Walk along Scotts Road past the Grand Hyatt and Royal Plaza on Scotts. Far East Plaza will be on your right.

Locating the Store: Head to the 2nd floor; the shop is located at unit #02-98.

Driving and Parking

Parking: Far East Plaza has its own multi-story car park accessible via the entrance on Scotts Road.

Drop-off: There is a convenient drop-off point at the front of the mall on Scotts Road.