We always strive to offer our customers the lowest possible prices, therefore we only earn marginal profit for all phones.All phones are original agent warranty set and official receipt will be issued upon purchase.
Retail sales are operated under MOBILESQUARE.COM.SG (UEN: 53056454L) which is not GST-Registered. Therefore all prices are not subjected to the GST. We are also not able to issue any GST-Refund since we are not GST-Registered.
If you wish to pay by credit card, kindly visit our Shopee Online Store. Shopee Mobile Apps are available for Android and iOS. However, there is credit card surcharge for payment made through Shopee Apps.
Bank Name: UOB Account Type: Current Account Account No: 3243020997 Bank Code: 7375 Branch: Bukit Panjang Branch Code: 012 Account Name: Mobilesquare.com.sg (Please indicate your Name in the bank transfer's reference)
As all prices are live, we only honour the prices at the point of transaction as per prices listed in our website. Sellers are advised to refresh the webpage in order to see the latest buy back prices.
No, we do not provide any 7-days Exchange/Return/Refund policy. We strongly advise all customers to inspect and check the product before leaving our store. All faulty items thereafter must be sent to the respective manufacturers' customer service centres for warranty claims, if applicable.
'Warranty Set' are phones from the local authorised distributors, therefore all phones sold by us come with the respective manufacturers' local warranty.All warranty claims are provided by the manufacturer's authorised service centres. Please retain our original receipt for warranty claim purposes.
As all items are covered by the manufacturer's local warranty (unless otherwise stated), it is the customers' responsibility to send the faulty items to the respective service centre to get the problem rectified.
After you have setup the user profile, please connect to your local WiFi to check for latest firmware update. After the firmware is updated, please launch the Connect APP to connect to your existing data plan or to start by purchasing for a new data plan.
You do not require a SIM for data connection on Elitek phones. The Cloud SIM embedded can provide you the data services as long as there is a valid data plan. You will require a SIM for your Voice call and SMS.
Yes, you may continue to use your own SIM card for voice and sms while using the CloudSIM from the Elitek phone. If you wish to use your personal SIM cards for data, you will need to disconnect the CloudSIM. You may use the Connect APP to disconnect the CloudSIM.
Unlimited means you can continue to use the data for as much as you can on the given speed in all the countries listed in the Unlimited Global 256kbps plan. 256kbps is the amount of data permitted to transfer per second. This is commonly understood as the speed of the data flow.
Elitek phone works in over 100 countries. Each data plan may have different coverage. Please check the list of countries from the in-phone Connect APP. You may also contact our sales representative or authorized dealer for assistance.
256kbps is designed for communication. You will be able to perform most voice over IP applications, instant messaging such as WeChat, WhatsApp, Skype, Line and Viber. You can also have limited use on most internet applications such as Email and surfing. Video streaming is not recommended.
All Elitek phones will be connected to the best performing network that is available in each country. In most instance, our Elitek phone will be connected to the local 4G network. Your speed of the phone will be determined by the active data plan.
The purchased plans will be activated and consumed on first in first out and giving priority to the Higher speed plans in each country. E.g. If you have unlimited 256kbps data in Japan and you also purchased a 500MB high speed data in Japan, your phone will deplete the Japan high speed 500MB before it continues to use the unlimited japan data at 256kbps.
To avoid being charged data roaming, please ensure you have disabled data roaming on your phone. When you activate the CloudSIM, the phone will only consume data from the CloudSIM instead of your SIM cards
Yes, Elitek phones are designed support use of Facebook, WhatsAPP and Google applications in China. However these applications are limited by the restriction by the China authorities with the operators that is supporting our network. The current operators supporting our network is able to allow use of these applications. This may change from time to time. Please check with our sales representatives or our local dealers.
Phones could be sent back through the original resellers or directly to Unnitel for repair. The information are provided at the time of purchase. You may also find more information from our website, www.unnitel.com