FAQs

We always strive to offer our customers the lowest possible prices, therefore we only earn marginal profit for all phones.All phones are original agent warranty set and official receipt will be issued upon purchase.

All prices listed in our website are in Singapore Dollar (SGD).

Our items are sold either under the Standard GST  Scheme or the Gross Margin Scheme.Typically, items sourced directly from official suppliers are already inclusive of GST. Items sourced from Telcos and individuals are catergorized under the Gross Margin Scheme, where customers do not need to pay any GST. Our GST registration number is 201434897E.

Sorry, we do not offer any instalment plan in our retail shop. However, you can visit our online store at Shopee as this platform offers credit card instalments.

Bank Name: UOBAccount

Type: Current Account

Account No: 3573061320

Bank Code: 7375

Branch: Shaw Centre

Branch Code: 018

Account Name: Mobile Square Pte Ltd

(Please indicate your Name in the bank transfer's reference)

Yes, all prices listed are without contract or subscription.

Yes, all prices sold in our retail shop are the same as those listed in our website for the day it is listed.

No, we do not believe in such sales gimmicks. We believe in a clear and transparent pricing policy with no hidden cost.

Simply SMS or Whatsapp us at 9452 9208 (please do not call) the following details:

1) Item Brand & Model
2) Color
3) Memory Size (if applicable)
4) Quantity
5) Date of collection (maximum 1 day from date of reservation)

Once we received your request, we will reply you with an confirmation between 11am to 9pm.

No, we do not provide any 7-days Exchange/Return/Refund policy. We strongly advise all customers to inspect and check the product before leaving our store. All faulty items thereafter must be sent to the respective manufacturers' customer service centres for warranty claims, if applicable.

Yes, all phones are original factory-unlocked and can be used worldwide with any SIM cards.

'Warranty Set' are phones from the local authorised distributors, therefore all phones sold by us come with the respective manufacturers' local warranty.All warranty claims are provided by the manufacturer's authorised service centres. Please retain our original receipt for warranty claim purposes.

Yes, all items come with the respective manufacturer's local warranty, except for 'Export Set' which does not come with any warranty of any sort.

All used and export phones are sold on a 'As it is' basis. We do not offer any shop or manufacturer warranty. Customers are therefore advised to inspect and check the items thoroughly upon purchase.

There will be a $5 admin charge to retrieve a copy of it. Therefore we would strongly advise all customers to safe keep the receipt in a secured place. 

Due to the fast-moving nature of the products, it is advisable to give us a call during our business hours for stocks enquiries or reservation. You can also SMS us at 9452 9208 for reservation.

Yes, we accept trade-in of selected models. Please refer to the Used Phone Buy Back in our website for more details.

Yes, we buy back selected models even if you are not buying any phones from us.However, please check with us for the actual quotation.

We can only quote you the trade-in value upon visual inspection of the used phones.

Yes, we provide home delivery service . 

Kindly click here for more details.

As all items are covered by the manufacturer's local warranty (unless otherwise stated), it is the customers' responsibility to send the faulty items to the respective service centre to get the problem rectified.

Yes, it is absolutely safe.

Watch Wagon is our affiliate company specialising in fashion watches.

You can contact the following :

Brandon Chong

Mobile: +65 9154 1182

Website: http://www.watchwagon.com

Facebook Page: https://www.facebook.com/watchwagon

We are located at #02-98, Far East Plaza, along Scotts Road, between Goodwood Park Hotel and Grand Hyatt Hotel. 

Click HERE for location map!

For motorist, there are no ERP charges as it is located outside the ERP Zone. 

We can be contacted as follows:-

Retail Enquiries:
6733 3747 ( Mon-Sat :11.00am - 8.30pm, Sunday : 11am - 8pm )

Kindly contact our sales persons Bernard or Alwyn.

If your calls are not being attended, we would like to apologise as we may be busy attending to customers.

Product Reservation :
WhatsApp us at 9452 9208 (Please do not call. We will reply to your request as soon as possible)

Corporate Sales Enquiries :
email to:- mobilesquaresg@gmail.com

(Please note that we will not reply to any retail enquiries from this email. Kindly contact above numbers instead. Thank you. )

Company Registered Name:
Mobilesquare.com.sg

ACRA UEN No:
53056454L

Registered Address:
14, Scotts Road, #02-98,
Far East Plaza,
Singapore 228213

Company Registered Name: 
Mobile Square Pte Ltd

ACRA UEN/GST Reg No: 
201434897E

Registered Address: 
14, Scotts Road, #02-98, 
Far East Plaza, 
Singapore 228213

Our  store opening hours are as follow:

Mon - Sat :  11.00am to 8.30pm
Sun:              11am to 8pm

Public Holiday : Please refer to announcement in our website

A1- We currently offer one of the best value plans in the market, by providing Unlimited1 minutes of local calls to other redONE Singapore subscribers.

Moreover, all our plans are equipped with Data Without Borders.

Data without Borders enable subscribers to use their bundled mobile data and data add-ons in both Singapore and Malaysia.

Bundled voice calls and SMS can be used to call/send to Malaysia numbers as well, as long as the originating location is from Singapore.

Any excess of voice and SMS, while in Singapore, will also be charged at local rates. 

1Refer to Fair Use Policy

A2 - You can visit Mobile Square located at 14, Scotts Road, #02-98, Far East Plaza, to sign up for a redONE plan.

A3 - For Singapore citizens and Permanent Residents (PR), please bring your original NRIC. For foreigners, please bring along your original FIN card, and other supporting documents verifying your residential address in Singapore. E.g. Employment Pass / S Pass / Student Pass / Long Term Dependant Pass / Work Permit (minimum 6 months’ validity from date of expiry). Passport is not accepted. E.g. Utilities bill, bank / credit card statement (within 3 months)

A4 - Yes, you may do a Port-In Request. We will guide you on the process. However, do note that port-ins can only be done for Postpaid numbers. If you have a prepaid number, you are required to convert it to a Postpaid number under the existing telco in order to port-in to redONE.

A5 - New registration will take 1-2 hours. If you are porting over your existing line from another telco, it will take 1-2 working days.

A6 - We understand that people (and telecommunication companies) sometimes make mistakes. We will be glad to sign you up. All we ask is a deposit in accordance to the plan that you have registered for.

A7 - An MVNO is a Mobile Virtual Network Operator. “Virtual” means we do not have our own mobile network and we use the network capacity of a major local provider. However, we do everything else ourselves, such as product design, customer service, billing, marketing and etc. We are a relatively new company and introduced into the Singapore market in 2019.

A8 - Currently, the only way to access to your redONE account to check on your balances is by downloading the redONE 1App (available on iOS and Android devices) .

A9 - redONE has 1 billing cycle per month; the 1st of each month. The first bill will be pro-rated accordingly, dependent on the day of activation. E.g. If you have signed up for a mobile line on 7th May 2019, your first bill cycle will run from 7th May – 31st May 2019. The following bill will run from 1st June – 30th June 2019, and so on.

A10 - Upon registration of the mobile line, there will be a one-time registration fee of $30, and a SIM card fee of $10. These fees are payable upfront and non-refundable. During our launch period, both our registration and SIM Card fees are waived.

A11 - Our bills are sent via email and accessible through our redONE 1App. However, you may request for a paper bill at a fee of $5/bill.

A12 - Payment of bills can be done online – through our redONE 1App. Alternatively, you may walk in to any of our partners’ shop to make payment in cash/card, or apply for GIRO payment with your respective providers. Note: As GIRO payment takes some time for the bank to process, please continue paying your bill through our partners till you receive a confirmation from us that your GIRO is in place.

A13 - Basic Internet will kick in when your local data bundle is fully utilized, and your internet speed will be throttled down to 128kbps. This is to prevent bill shock for our subscribers. 128kbps is enough to send out basic messages. To gain access to high speed Internet again, all you have to do is purchase a data add-on via our  redONE 1App. Alternatively, when the bill cycle resets on the 1st of every month, subscribers will have access to high speed Internet from their bundle again.

A14 - Our launch promotion is as follows:

• Registration and SIM Card fees waived
• Free Caller ID until further notice
• Free Data Roaming Services

*Free data roaming services are capped up to 1.5GB of data, dependent on the signed plan and country roamed to.

A15 - Check your APN settings and ensure that your APN name is redONE. To access your APN Settings, follow the instructions below: