We always strive to offer our customers the lowest possible prices, therefore we only earn marginal profit for all phones.All phones are original agent warranty set and official receipt will be issued upon purchase.
FAQs
Frequently Asked Questions
1- Sales/Payment/Pricing Policy
Q2 - What currency are the prices listed in your website ?
All prices listed in our website are in Singapore Dollar (SGD).
Q3 - Are the prices subjected to the Goods and Services Tax (GST)?
Our items are sold either under the Standard GST Scheme or the Gross Margin Scheme.Typically, items sourced directly from official suppliers are already inclusive of GST. Items sourced from Telcos and individuals are catergorized under the Gross Margin Scheme, where customers do not need to pay any GST. Our GST registration number is 201434897E.
Q5 - Do you offer any Instalment plan?
Sorry, we do not offer any instalment plan in our retail shop. However, you can visit our online store at Shopee as this platform offers credit card instalments.
Q6 - What are your bank details ?
Bank Name: UOBAccount
Type: Current Account
Account No: 3573061320
Bank Code: 7375
Branch: Shaw Centre
Branch Code: 018
Account Name: Mobile Square Pte Ltd
(Please indicate your Name in the bank transfer's reference)
Q7 - Are all the prices listed without contract?
Yes, all prices listed are without contract or subscription.
Q8 - Are the prices listed in your website similar to those that are sold through your retail shop ?
Yes, all prices sold in our retail shop are the same as those listed in our website for the day it is listed.
Q9 - Must I sign up any membership or purchase extra accessories to enjoy the prices listed in your website?
No, we do not believe in such sales gimmicks. We believe in a clear and transparent pricing policy with no hidden cost.
2- New Phones Buy Back Scheme
Q1 - What is new phones buy back scheme?
Q2 - What is the buy back value of my newly-recontracted phone?
Q3 - Are your prices listed in your website accurate?
Q4 - Do you guarantee the buy back price before I sell the phone to you?
Q5 - I am not able to find the phone model that I wish to sell in your by back list.
Q6 - How often is the price list updated?
Q7 - Can I call in to get a quotation on the buy back prices?
3- Products
Q1 - How do I make a reservation for an item ?
Simply SMS or Whatsapp us at 9452 9208 (please do not call) the following details:
1) Item Brand & Model
2) Color
3) Memory Size (if applicable)
4) Quantity
5) Date of collection (maximum 1 day from date of reservation)
Once we received your request, we will reply you with an confirmation between 11am to 9pm.
Q2 - Is there any 7-Days Exchange/Return/Refund policy ?
No, we do not provide any 7-days Exchange/Return/Refund policy. We strongly advise all customers to inspect and check the product before leaving our store. All faulty items thereafter must be sent to the respective manufacturers' customer service centres for warranty claims, if applicable.
Q3 - Are your phones unlocked ?
Yes, all phones are original factory-unlocked and can be used worldwide with any SIM cards.
Q4 - What is 'Warranty Set' as listed in your website ?
'Warranty Set' are phones from the local authorised distributors, therefore all phones sold by us come with the respective manufacturers' local warranty.All warranty claims are provided by the manufacturer's authorised service centres. Please retain our original receipt for warranty claim purposes.
Q5 - Do the products come with any warranty?
Yes, all items come with the respective manufacturer's local warranty, except for 'Export Set' which does not come with any warranty of any sort.
Q6 - Are there any warranty for your used phones and 'export set' phones ?
All used and export phones are sold on a 'As it is' basis. We do not offer any shop or manufacturer warranty. Customers are therefore advised to inspect and check the items thoroughly upon purchase.
Q7 - Can I purchase warranty coverage if I buy an 'export set' phone from you ?
Q8 - I lost my original receipt. Can I request a copy of it ?
There will be a $5 admin charge to retrieve a copy of it. Therefore we would strongly advise all customers to safe keep the receipt in a secured place.
Q9 - Do you have stocks for all products listed?
Due to the fast-moving nature of the products, it is advisable to give us a call during our business hours for stocks enquiries or reservation. You can also SMS us at 9452 9208 for reservation.
Q10 - Do you accept trade-in of used phones?
Yes, we accept trade-in of selected models. Please refer to the Used Phone Buy Back in our website for more details.
Q11 - Do you buy back used phones, even if I am not buying any new phones?
Yes, we buy back selected models even if you are not buying any phones from us.However, please check with us for the actual quotation.
Q12 - What is the the value of my used phones?
We can only quote you the trade-in value upon visual inspection of the used phones.
Q13 - Do you provide home delivery service for phone purchased online ?
Yes, we provide home delivery service .
Kindly click here for more details.
Q14 - What happens if the item that I have purchased online is faulty ?
As all items are covered by the manufacturer's local warranty (unless otherwise stated), it is the customers' responsibility to send the faulty items to the respective service centre to get the problem rectified.
4- Watches
Q1 - Why was the page redirected to another website ? Is it safe ?
Yes, it is absolutely safe.
Watch Wagon is our affiliate company specialising in fashion watches.
Q2 - How can we get in touch if we wish to make sales enquiries regarding watches ?
You can contact the following :
Brandon Chong
Mobile: +65 9154 1182
Website: http://www.watchwagon.com
Facebook Page: https://www.facebook.com/watchwagon
5- Get In Touch
Q1- Where are you located ? Any ERP charges ?
We are located at #02-98, Far East Plaza, along Scotts Road, between Goodwood Park Hotel and Grand Hyatt Hotel.
Click HERE for location map!
For motorist, there are no ERP charges as it is located outside the ERP Zone.
Q2 - What are the parking charges ?
Q3 - How can we contact you ?
We can be contacted as follows:-
Retail Enquiries:
6733 3747 ( Mon-Sat :11.00am - 8.30pm, Sunday : 11am - 8pm )
Kindly contact our sales persons Bernard or Alwyn.
If your calls are not being attended, we would like to apologise as we may be busy attending to customers.
Product Reservation :
WhatsApp us at 9452 9208 (Please do not call. We will reply to your request as soon as possible)
Corporate Sales Enquiries :
email to:- mobilesquaresg@gmail.com
(Please note that we will not reply to any retail enquiries from this email. Kindly contact above numbers instead. Thank you. )
Q4 - What is your company details ?
Company Registered Name:
Mobilesquare.com.sg
ACRA UEN No:
53056454L
Registered Address:
14, Scotts Road, #02-98,
Far East Plaza,
Singapore 228213
Company Registered Name:
Mobile Square Pte Ltd
ACRA UEN/GST Reg No:
201434897E
Registered Address:
14, Scotts Road, #02-98,
Far East Plaza,
Singapore 228213
What is your store opening hours?
Our store opening hours are as follow:
Mon - Sat : 11.00am to 8.30pm
Sun: 11am to 8pm
Public Holiday : Please refer to announcement in our website
redONE
About redONE
Q1- Why should I choose redONE?
A1- We currently offer one of the best value plans in the market, by providing Unlimited1 minutes of local calls to other redONE Singapore subscribers.
Moreover, all our plans are equipped with Data Without Borders.
Data without Borders enable subscribers to use their bundled mobile data and data add-ons in both Singapore and Malaysia.
Bundled voice calls and SMS can be used to call/send to Malaysia numbers as well, as long as the originating location is from Singapore.
Any excess of voice and SMS, while in Singapore, will also be charged at local rates.
1Refer to Fair Use Policy
Q2 - Where can I sign up for a redONE line?
A2 - You can visit Mobile Square located at 14, Scotts Road, #02-98, Far East Plaza, to sign up for a redONE plan.
Q3 - What documents do I need to bring along in order to sign up for a redONE line?
A3 - For Singapore citizens and Permanent Residents (PR), please bring your original NRIC. For foreigners, please bring along your original FIN card, and other supporting documents verifying your residential address in Singapore. E.g. Employment Pass / S Pass / Student Pass / Long Term Dependant Pass / Work Permit (minimum 6 months’ validity from date of expiry). Passport is not accepted. E.g. Utilities bill, bank / credit card statement (within 3 months)
Q4 - Can I switch to redONE and keep my existing number?
A4 - Yes, you may do a Port-In Request. We will guide you on the process. However, do note that port-ins can only be done for Postpaid numbers. If you have a prepaid number, you are required to convert it to a Postpaid number under the existing telco in order to port-in to redONE.
Q5 - How long will it take to activate my line?
A5 - New registration will take 1-2 hours. If you are porting over your existing line from another telco, it will take 1-2 working days.
Q6 - I have been blacklisted by other mobile networks. Can I still register for a redONE line?
A6 - We understand that people (and telecommunication companies) sometimes make mistakes. We will be glad to sign you up. All we ask is a deposit in accordance to the plan that you have registered for.
Q7 - What is an MVNO and why have I have never heard of redONE?
A7 - An MVNO is a Mobile Virtual Network Operator. “Virtual” means we do not have our own mobile network and we use the network capacity of a major local provider. However, we do everything else ourselves, such as product design, customer service, billing, marketing and etc. We are a relatively new company and introduced into the Singapore market in 2019.
Q9 - What are your billing cycles like?
A9 - redONE has 1 billing cycle per month; the 1st of each month. The first bill will be pro-rated accordingly, dependent on the day of activation. E.g. If you have signed up for a mobile line on 7th May 2019, your first bill cycle will run from 7th May – 31st May 2019. The following bill will run from 1st June – 30th June 2019, and so on.
Q10 - What other fees do I have to take note of?
A10 - Upon registration of the mobile line, there will be a one-time registration fee of $30, and a SIM card fee of $10. These fees are payable upfront and non-refundable. During our launch period, both our registration and SIM Card fees are waived.
Q11 - How do I receive my bills?
A11 - Our bills are sent via email and accessible through our redONE 1App. However, you may request for a paper bill at a fee of $5/bill.
Q12 - How do I make payment for my bills?
A12 - Payment of bills can be done online – through our redONE 1App. Alternatively, you may walk in to any of our partners’ shop to make payment in cash/card, or apply for GIRO payment with your respective providers. Note: As GIRO payment takes some time for the bank to process, please continue paying your bill through our partners till you receive a confirmation from us that your GIRO is in place.
Q13 - What is Basic Internet? And what is the speed for Basic Internet?
A13 - Basic Internet will kick in when your local data bundle is fully utilized, and your internet speed will be throttled down to 128kbps. This is to prevent bill shock for our subscribers. 128kbps is enough to send out basic messages. To gain access to high speed Internet again, all you have to do is purchase a data add-on via our redONE 1App. Alternatively, when the bill cycle resets on the 1st of every month, subscribers will have access to high speed Internet from their bundle again.
Q14 - What is your launch promotion?
A14 - Our launch promotion is as follows:
- Registration and SIM Card fees waived
- Free Caller ID until further notice
- Free Data Roaming Services
*Free data roaming services are capped up to 1.5GB of data, dependent on the signed plan and country roamed to.
Q15 - I cannot access to 4G Internet on my mobile. Why is that so?
A15 - Check your APN settings and ensure that your APN name is redONE. To access your APN Settings, follow the instructions below: