FAQs

We always strive to offer our customers the lowest possible prices, therefore we only earn marginal profit for all phones.All phones are original agent warranty set and official receipt will be issued upon purchase.

All prices listed in our website are in Singapore Dollar (SGD).

Are items are sold either under the normal GST  Scheme or the Gross Margin Scheme. Our GST registration number is 201434897E.

We only accept cash payment in our retail shop.

If you wish to pay by credit card, kindly visit our Shopee Online Store. Shopee Mobile Apps are available for Android and iOS. However, there is credit card surcharge for payment made through Shopee Apps.

Sorry, we do not offer any instalment plan in our retail shop. However, you can visit our online store at Shopee and Lazada as these platforms offer credit card instalments.

Yes, all prices listed are without contract or subscription.

Yes, all prices sold in our retail shop are the same as those listed in our website for the day it is listed.

No, we do not believe in such sales gimmicks. We believe in a clear and transparent pricing policy with no hidden cost.

Yes, its absolutely safe !

We have an online store in Shopee platform. Buyers are encouraged to make purchases through Shopee if they wish to pay by credit card. However, there are extra charges.

Our official online store in Shopee is located as below:

https://shopee.sg/mobilesquare

'Fingo PS' is Fingo Preferred Shopper. Click HERE for more details. 

This scheme is for customers who wish to sell back their newly-recontracted phones from their service providers (Telcos) for cash.

The buy back value is listed in our website under the 'New Phone BuyBack' section. As prices are updated constantly, kindly refresh the webpage to see the latest prices.

Yes, we honour the prices listed in our website. As prices are live, please refresh the webpage to see the latest prices when selling the phone to us at our retail shop.

As all prices are live, we only honour the prices at the point of transaction as per prices listed in our website. Sellers are advised to refresh the webpage in order to see the latest buy back prices.

If the phone model is not listed, it means we do not buy in the particular model.

The price list is updated constantly to reflect the market price. Sellers are therefore advised to refresh the webpage constantly to see the latest prices.

Sorry, we do not quote prices over the phone as prices are live and subjected to change base on market price. Sellers are advised to refresh the webpage constantly to see the latest price.

Simply SMS or Whatsapp us at 9452 9208 (please do not call) the following details:

1) Item Brand & Model
2) Color
3) Memory Size (if applicable)
4) Quantity
5) Date of collection (maximum 1 day from date of reservation)

Once we received your request, we will reply you with an confirmation between 11am to 9pm.

No, we do not provide any 7-days Exchange/Return/Refund policy. We strongly advise all customers to inspect and check the product before leaving our store. All faulty items thereafter must be sent to the respective manufacturers' customer service centres for warranty claims, if applicable.

Yes, all phones are original factory-unlocked and can be used worldwide with any SIM cards.

'Warranty Set' are phones from the local authorised distributors, therefore all phones sold by us come with the respective manufacturers' local warranty.All warranty claims are provided by the manufacturer's authorised service centres. Please retain our original receipt for warranty claim purposes.

Yes, all items come with the respective manufacturer's local warranty, except for 'Export Set' which does not come with any warranty of any sort.

All used and export phones are sold on a 'As it is' basis. We do not offer any shop or manufacturer warranty. Customers are therefore advised to inspect and check the items thoroughly upon purchase.

Yes, if you wish to have it covered, you can purchase a 1 Year Warranty Coverage Plan from us. Kindly visit here for more details .

There will be a $5 admin charge to retrieve a copy of it. Therefore we would strongly advise all customers to safe keep the receipt in a secured place. 

Due to the fast-moving nature of the products, it is advisable to give us a call during our business hours for stocks enquiries or reservation. You can also SMS us at 9452 9208 for reservation.

Yes, we accept trade-in of selected models. Please refer to the Used Phone Buy Back in our website for more details.

Yes, we buy back selected models even if you are not buying any phones from us.However, please check with us for the actual quotation.

We can only quote you the trade-in value upon visual inspection of the used phones.

Sorry, currently we do not offer delivery service till further notice.

As all items are covered by the manufacturer's local warranty (unless otherwise stated), it is the customers' responsibility to send the faulty items to the respective service centre to get the problem rectified.

Yes, it is absolutely safe.

Watch Wagon is our affiliate company specialising in fashion watches.

You can contact the following :

Brandon Chong

Mobile: +65 9154 1182

Website: http://www.watchwagon.com

Facebook Page: https://www.facebook.com/watchwagon

We are located at #02-98, Far East Plaza, along Scotts Road, between Goodwood Park Hotel and Grand Hyatt Hotel. 

Click HERE for shop location map.

For motorist, there are no ERP charges as it is located outside the ERP Zone. 

kindly refer here for more details.

We can be contacted as follows:-

Retail Enquiries:
6733 3747 ( Mon-Sat :11.00am - 8.30pm, Sunday : 11am - 8pm )

Kindly contact our sales persons Bernard or Alwyn.

If your calls are not being attended, we would like to apologise as we may be busy attending to customers.

Product Reservation :
SMS us at 9452 9208 (Please do not call. We will reply to your request as soon as possible)

Corporate Sales Enquiries :
email to:- 

wilfred@mobilesquare.com.sg 

(Please note that we will not reply to any retail enquiries from this email. Kindly contact above numbers instead. Thank you. )

Company Registered Name:
Mobilesquare.com.sg

ACRA UEN No:
53056454L

Registered Address:
14, Scotts Road, #02-98,
Far East Plaza,
Singapore 228213

Company Registered Name: 
Mobile Square Pte Ltd

ACRA UEN/GST Reg No: 
201434897E

Registered Address: 
14, Scotts Road, #02-98, 
Far East Plaza, 
Singapore 228213

Our  store opening hours are as follow:

Mon - Sat :  11.00am to 8.30pm
Sun:             11am to 8pm

Public Holiday : Please refer to announcement in our website

A1- We currently offer one of the best value plans in the market, by providing Unlimited1 minutes of local calls to other redONE Singapore subscribers.

Moreover, all our plans are equipped with Data Without Borders.

Data without Borders enable subscribers to use their bundled mobile data and data add-ons in both Singapore and Malaysia.

Bundled voice calls and SMS can be used to call/send to Malaysia numbers as well, as long as the originating location is from Singapore.

Any excess of voice and SMS, while in Singapore, will also be charged at local rates. 

1Refer to Fair Use Policy

A2 - You can visit Mobile Square located at 14, Scotts Road, #02-98, Far East Plaza, to sign up for a redONE plan.

A3 - For Singapore citizens and Permanent Residents (PR), please bring your original NRIC. For foreigners, please bring along your original FIN card, and other supporting documents verifying your residential address in Singapore. E.g. Employment Pass / S Pass / Student Pass / Long Term Dependant Pass / Work Permit (minimum 6 months’ validity from date of expiry). Passport is not accepted. E.g. Utilities bill, bank / credit card statement (within 3 months)

A4 - Yes, you may do a Port-In Request. We will guide you on the process. However, do note that port-ins can only be done for Postpaid numbers. If you have a prepaid number, you are required to convert it to a Postpaid number under the existing telco in order to port-in to redONE.

A5 - New registration will take 1-2 hours. If you are porting over your existing line from another telco, it will take 1-2 working days.

A6 - We understand that people (and telecommunication companies) sometimes make mistakes. We will be glad to sign you up. All we ask is a deposit in accordance to the plan that you have registered for.

A7 - An MVNO is a Mobile Virtual Network Operator. “Virtual” means we do not have our own mobile network and we use the network capacity of a major local provider. However, we do everything else ourselves, such as product design, customer service, billing, marketing and etc. We are a relatively new company and introduced into the Singapore market in 2019.

A8 - Currently, the only way to access to your redONE account to check on your balances is by downloading the redONE 1App (available on iOS and Android devices) .

A9 - redONE has 1 billing cycle per month; the 1st of each month. The first bill will be pro-rated accordingly, dependent on the day of activation. E.g. If you have signed up for a mobile line on 7th May 2019, your first bill cycle will run from 7th May – 31st May 2019. The following bill will run from 1st June – 30th June 2019, and so on.

A10 - Upon registration of the mobile line, there will be a one-time registration fee of $30, and a SIM card fee of $10. These fees are payable upfront and non-refundable. During our launch period, both our registration and SIM Card fees are waived.

A11 - Our bills are sent via email and accessible through our redONE 1App. However, you may request for a paper bill at a fee of $5/bill.

A12 - Payment of bills can be done online – through our redONE 1App. Alternatively, you may walk in to any of our partners’ shop to make payment in cash/card, or apply for GIRO payment with your respective providers. Note: As GIRO payment takes some time for the bank to process, please continue paying your bill through our partners till you receive a confirmation from us that your GIRO is in place.

A13 - Basic Internet will kick in when your local data bundle is fully utilized, and your internet speed will be throttled down to 128kbps. This is to prevent bill shock for our subscribers. 128kbps is enough to send out basic messages. To gain access to high speed Internet again, all you have to do is purchase a data add-on via our  redONE 1App. Alternatively, when the bill cycle resets on the 1st of every month, subscribers will have access to high speed Internet from their bundle again.

A14 - Our launch promotion is as follows:

• Registration and SIM Card fees waived
• Free Caller ID until further notice
• Free Data Roaming Services

*Free data roaming services are capped up to 1.5GB of data, dependent on the signed plan and country roamed to.

A15 - Check your APN settings and ensure that your APN name is redONE. To access your APN Settings, follow the instructions below:

After you have setup the user profile, please connect to your local WiFi to check for latest firmware update. After the firmware is updated, please launch the Connect APP to connect to your existing data plan or to start by purchasing for a new data plan.

You do not require a SIM for data connection on Elitek phones. The Cloud SIM embedded can provide you the data services as long as there is a valid data plan. You will require a SIM for your Voice call and SMS.

Yes, you may install your own SIM in the phone.

Elitek S1 is a multi SIM phone, you can install up to 2 SIM cards.

Yes, you may continue to use your own SIM card for voice and sms while using the CloudSIM from the Elitek phone. If you wish to use your personal SIM cards for data, you will need to disconnect the CloudSIM. You may use the Connect APP to disconnect the CloudSIM.

Each Elitek phone comes in a full retail package with a phone, power charger, USB cable, SIM tray extract pin and a 35mm ear piece.

2 Years Unlimited means you can continue to use the data for as much as you can within the first 2 years on the given speed in all the countries listed in the Unlimited Global 256kbps plan. 256kbps is the amount of data permitted to transfer per second. This is commonly understood as the speed of the data flow.

Elitek phone works in over 100 countries. Each data plan may have different coverage. Please check the list of countries from the in-phone Connect APP. You may also contact our sales representative or authorized dealer for assistance.

256kbps is designed for communication. You will be able to perform most voice over IP applications, instant messaging such as WeChat, WhatsApp, Skype, Line and Viber. You can also have limited use on most internet applications such as Email and surfing. Video streaming is not recommended.

For the unlimited data plan, the speed will be capped at 255kpbs.

Yes, you can purchase more data from the in-phone Connect APP. We have a variety of plans to suite your needs.

The purchased plans will be activated and consumed on first in first out and giving priority to the Higher speed plans in each country. E.g. If you have unlimited 256kbps data in Japan and you also purchased a 500MB high speed data in Japan, your phone will deplete the Japan high speed 500MB before it continues to use the unlimited japan data at 256kbps.

Data balance, plan information and history are available with-in the in-phone Connect APP.

To avoid being charged data roaming, please ensure you have disabled data roaming on your phone. When you activate the CloudSIM, the phone will only consume data from the CloudSIM instead of your SIM cards

No, there is no notification sent. You maybe able to check the data balance on the in-phone Connect APP. You may purchase more data as required from the APP to resume data use.

Yes, Elitek phones are designed support use of Facebook, WhatsAPP and Google applications in China. However these applications are limited by the restriction by the China authorities with the operators that is supporting our network. The current operators supporting our network is able to allow use of these applications. This may change from time to time. Please check with our sales representatives or our local dealers.

No, this data is meant for overseas coverage only.

12 months from the day of purchase.

Phones could be sent back through the original resellers or directly to Unnitel for repair. The information are provided at the time of purchase. You may also find more information from our website, www.unnitel.com

Extended warranty is currently not available.

Phones are available through our local dealer Mobile Square. Kindly visit thier website at www.mobilesquare.com.sg.

Elitek phone is powered by Android operating system and use with operating system up to version 7.

Elitek phone support up to Android version 7.

Battery life is subjected to the users' usage behaviour. A typical full charge would last sufficiently for a days work. Heavy users are expected to charge during the day between use.

Android OS allows users to decide if the CloudSIM will be activated on boot up or to be manually activated.

No, only one CloudSIM or physical SIM data can be used at one time. When you enabled the CloudSIM, the physical SIM data will be disabled.

CloudSIM will replace SIM 1 data by default if there 2 physical SIM cards installed. You may change the default SIM setting to SIM 2 at the Android OS.

When the CloudSIM is enabled, one of the physical SIM will be disable. When the physical SIM is disabled, both the voice and SMS will not work.

When WiFi is active, the CloudSIM will be suspended. CloudSIM will resume when you move out of your reach of your WiFi.